Job Description :
Salesforce.com Administrator
Location: Summit, NJ
Experience: (6-9) Yr.
Annual Salary: 100K to 110K
Job Description
The Senior Manager of Sales Operations leads the .
This position utilizes deep subject matter expertise to drive innovation, thought leadership, and strategic direction of the CRM platform. Crucial to the successful execution of the role is seamless collaboration with Commercial Partners (Sales/Marketing/Market Access/CPS, Training, Strategic Planning & Decision Analytics, etc and Cross-Functional Partners (Medical, Legal, Regulatory, IT, etc to drive joint deliverables.
This position directly influences the direction of the supporting IT organization to execute on Commercial tactics aligned to strategy.
Responsibilities include, but are not limited to, the following:
Development of Customer Relationship Management (CRM) platform and associated analytical capabilities, continuously challenge quality and utility of CRM; explore alternative approaches, benchmark with other players in the industry and proactively make recommendations for continuous improvement.
Lead ongoing development, deployment and continuing evolution of CRM platform, continuously innovating capabilities rolled out to date, while simultaneously implementing additional features to increase and improve functionality.
Acquire and maintain industry-leading expertise around CRM and other sales/marketing support platforms in order to continuously optimize the Company’s approach and capabilities in these areas.
Continuously identify challenges, streamline, and improve established content, processes, format, and delivery of CRM platform in order to produce high-quality insights aligned with business drivers that address customer needs.
Develop and facilitate impactful training programs on new or updated CRM platform features.
Partner with Commercial Learning team to facilitate the national Veeva Leads team in the development and execution of training programs to foster enhanced clinical and sales ability through enhanced CRM platform features.
Act as single point of contact to provide ongoing Veeva/Salesforce.com support to field personnel.
Skills/knowledge required:
Demonstrated ability to collaborate effectively across multiple internal functions and with key stakeholders to support the US Commercial business objectives.
Ability to understand business drivers and identify needs of sales and marketing leadership.
Demonstrated ability to drive continuous improvement, quality and utility of work product generated by the Veeva/Salesforce.com platform.
Demonstrated ability to think strategically, prioritize, and execute in a timely manner.
Prior experience managing Customer Relationship Management and Salesforce.com platforms in a Pharmaceutical/Biotech/Healthcare setting including add-on solutions such as Marketing Automation.
Resourcefulness, creativity, and strong problem-solving.
Strong project management skills and the ability to prioritize and work on multiple tasks.
Ability to grasp substantial and complex data, synthesize copious information to understand key business insights.
Proven team player with ability to effectively navigate and collaborate across commercial franchises, and with cross-functional partners and stakeholders. Ability to work effectively in a dynamic environment, managing complexity and multiple priorities.
Strong analytical, project management, and problem-solving skills.
Excellent communication and interpersonal skills, both written and verbal, to drive communication and collaboration cross-functionally, as well as with internal and external partners.
Highly organized, detail-oriented, and able to work in a dynamic and fast-paced changing environment.
Ability to work independently, with minimal supervision.
Highly energetic, well organized, self-reliant, able to successfully drive performance and deliver results with various parties in a timely and efficient manner.
Bachelor’s degree in relevant business or science major with 5+ years of Pharmaceutical/Biotech/Healthcare experience across sales operations or related roles.
Preferred Skills:
MBA or Master’s Degree preferred.
Thorough understanding of the integrated processes required for the implementation and continuous evolution of Customer Relationship Management solutions.