Job Description :
Should be a Certified Salesforce Administrator/Advanced Administrator or a Developer with 5+ years experience.
- Expert Administrator or Developer experience with a minimum 500-seat environment handling all aspects of CRM, case management and platform maintenance.
- Solid understanding of Salesforce SOQL, SOSL, Lightning framework, and security model.
- Solid Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.

Certified Salesforce administrator/Advanced Administrator/Developer with 5+ years experience, Administrative experience with a minimum 500-seat environment handling all aspects of CRM, case management and platform maintenance.
Good understanding of Salesforce SOQL, SOSL and security model.
Experience in handling field creation requests, validation rule implementation, workflow implementation, new record types, and Approval flows.
Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
Experience in working through a stream of cases and ensure turnaround times are met.Intermediate knowledge of support concepts and policies*
Platform Scope: Grade 4 scope + the following:
- Document business processes, solutions and knowledge articles
- Document standard operating procedures
- On-call production support including complex troubleshooting and triage
- Execute on proactive monitoring activities
- Complex platform enhancements Technologies as appropriate to the role: SOQL, JavaScript, Java, Apex, VisualForce Web Services[SOAP & REST], XML, XSLT, XPTH, HTTPS Java or Java based technologies Oracle eBusiness Suite R12 (GL, AP, AR, CM, FA, PO, AOL), SQL, Systems Administration, Linux Support, Cisco SW and HW, End User Security Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.

Client : Robert Half