Job Description :
Role: SAP ISU-CRM
Location: Seattle, Washington
Duration: Longterm
SAP ISU-CRM:
Position Overview
Averta is looking for a strong SAP ISU CRM Consultant that will work four our client in Seattle, Washington.
Responsibilities:
Participate in gathering requirements, including leading, designing and providing guidance on recommendations
Collaborate with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts
Ensure all systems are aligned with the IT long term strategy
Identify, recommend and implement complex configuration solutions and implement full cycle configuration to meet business needs; create and update associated documentation
Set testing strategy for modules and leading end to end integration testing
Participate in the delivery of project and minor/major releases
Troubleshoot and lead the evaluation and design of the correction for complex incidents
Maintain a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.
Experience:
8+ Years experience with SAP CRM for Utilities / SAP IS-U Customer Service Utilities
Minimum 1 full lifecycle implementation in SAP CRM
Experience communicating technical and business issues/solutions to all levels of individuals, including managers, directors and executives
Experience in SolMan – ChaRM
Experience in complex SAP environments, supporting multiple SAP components, preferred
SAP certification(s), preferred
ITIL experience, preferred
Focus on Customer Interaction Center (IC Web) for Utilities Roles
Core CRM / Campaign and Marketing experience bonus
Strong functional background on Utilities processes and configuration of Business Master Data / Technical Master Data and Contract Management/Move In-Move Out
Strong Technical background on IC Web development, Replication and Connectivity to IS-U and to external systems
Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support is expected as well.
Please send your resume at sandeepk @usasoftech.com