Job Description :

My Name is Benazeer; I am a resource professional with Synkriom Inc. I have a Fulltime Job opportunity for PBCS – Production Support Analyst,

Plano, TX. If interested please feel free to reach me for further discussion. Please do share your updated resume at .

Job Title: PBCS – Production Support Analyst

Location: Plano, TX

Resource Type: Full Time

Job Description:-
Technical/Functional Skills:-

· Experience in Planning PBCS / EPBCS (Alteast one of it)

· Functional Knowledge : Planning / Forecasting

· Technical expertise : Forms, Security, Approval workflow, Task list, Reports, Calcs , Business Rules, EPM Automate, Groovy, Smart Push

· Essbase Tuning

Experience Required:-

· 7-10 years

Roles & Responsibilities:-

· Maintain relationship with key project stakeholders IT and Business teams to understanding application issues.

· Resolve Incidents reported from application users as per SLA defined for various priorities P1/P2/P3/P4/P5

· Work on Business Service Requests for changes needed

· Analyze requirements from Business on minor enhancements needed and propose solution with in support scope.

· Identify repetitive production issues and investigate for permanent resolutions.

· Coordinate with Development team on various project deployments and knowledge transition.

· Participate in daily and weekly operational meetings with Business and IT support teams.

· As an onsite lead, coordinate with all team members at offshore to resolve priority issues and avoid business impact.

· Able to lead and drive customer meetings on priority issues related to major incidents impacting business.

Generic Managerial Skills:-

· Excellent Client interaction skills and proven experience in working independently as well as in a team.

· Excellent Technical, Communication and Interpersonal Skills with strong Customer Orientation, Client Interfacing Skills.