Job Description :
Position : Product Systems Analyst
Location : Chicago ,IL
Duration of contract : Long Term
Interview: Phone/ Skype
Job Description:
Responsibilities include, but are not limited to:
Triage, investigate and resolve product issues.
Liaise with other business groups including Client Services, Sales, Marketing and Software Development to assist with product questions.
Perform quality testing of the product prior to new product releases.
Contribute to product specifications to help define feature and functionality requirements.
Communicate global product issues to the appropriate areas of the company.
Qualifications required:
Bachelor''s degree
Technical background, with experience in troubleshooting software issues
Excellent teamwork skills
Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel are critical
Must be self-motivated and able to work in a fluid, fast-paced environment
The ability to work well both individually as well as with others and strong interpersonal skills to manage relationships successfully in a cross-functional team environment is critical for this position
Preferred:
Experience with the Salesforce
Experience with the In contact or other telephony system
Experience in the health care and benefits admin industry
Microsoft SQL Server