Job Description :
Bachelor’s degree or equivalent working experience with minimum of 8 – 10+ years IT Services experience including 4-5 years in Oracle Service Cloud.


Required Skills:
Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mngt, Rules, UI customization, Analytics, Custom Objects, ROQL
Knowledge of .Net, php, JavaSctipt, HTML, CSS, Relational DB like MS SQL is a must.
Experience Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
Should be Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture
Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions
Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation
Provide guidance and industry best practices around Service Cloud solutions including product configuration, administration of price book, proposal development, and related elements.
             

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