Job Description :
Title: Operations Support Engineer
Location: Dearborn, MI
Duration: Long Term
Description:
o Takes ownership of customer issues reported and see problems through to resolution
o Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
o Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
o Provides prompt and accurate feedback to customers
o Ensures proper recording and closure of all issues
o Prepares accurate and timely reports
o Documents knowledge in the form of knowledge base tech notes and articles
o 2-4 years of experience in Windows 2008, 2016 and Cent OS administration
o 2 years of experience in Implementing Microsoft Azure Infrastructure solutions.
o Strong expertise in Installing, Configuring and Troubleshooting Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring
Job Qualifications
o Proven working experience in enterprise technical support
o Basic knowledge of systems, utilities and scripting
o Strong problem-solving skills
o Excellent client-facing skills
o Excellent written and verbal communication skills
Education and Experience
o Associate or Bachelor degree in Information Technology,
Computer Science or equivalent
o 2 years of Big Data Experience with Cloudera CDH or similar
Essential job function:
Takes ownership of customer issues reported and see problems through to resolution
Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provides prompt and accurate feedback to customers
Ensures proper recording and closure of all issues
Prepares accurate and timely reports
Documents knowledge in the form of knowledge base tech notes and articles
Install, Configure and Troubleshoot Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring.
Other responsibilities:
Support QA and production releases
Monitor and troubleshoot scheduled jobs
Work with develops to troubleshoot issues
Attend daily standups
Create and maintain support documentation
Minimum qualifications
o Proven working experience in enterprise technical support
o Basic knowledge of systems, utilities and scripting
o Strong problem-solving skills
o Excellent client-facing skills
o Excellent written and verbal communication skills