Job Description :
Position : Operation Support Tech (Azure ,Windows or Linux)

Location : Dearborn, MI

Requirements
Azure ,Windows or Linux

2 years of Big Data Experience with Cloudera CDH or similar
2-4 years of experience in Windows 2008, 2016 and Cent OS administration
2 years of experience in Implementing Microsoft Azure Infrastructure solutions.

Strong expertise in Installing, Configuring and Troubleshooting Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring

Install, Configure and Troubleshoot Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring.

Job Summary

o Takes ownership of customer issues reported and see problems through to resolution

o Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues

o Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams

o Provides prompt and accurate feedback to customers

o Ensures proper recording and closure of all issues

o Prepares accurate and timely reports

o Documents knowledge in the form of knowledge base tech notes and articles

o 2-4 years of experience in Windows 2008, 2016 and Cent OS administration

o 2 years of experience in Implementing Microsoft Azure Infrastructure solutions.

o Strong expertise in Installing, Configuring and Troubleshooting Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring

Job Qualifications

o Proven working experience in enterprise technical support

o Basic knowledge of systems, utilities and scripting

o Strong problem-solving skills

o Excellent client-facing skills

o Excellent written and verbal communication skills

Education and Experience

o Associate or Bachelor degree in Information Technology,

Computer Science or equivalent

o 2 years of Big Data Experience with Cloudera CDH or similar


Essential job function:

Takes ownership of customer issues reported and see problems through to resolution

Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues

Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provides prompt and accurate feedback to customers

Ensures proper recording and closure of all issues

Prepares accurate and timely reports

Documents knowledge in the form of knowledge base tech notes and articles

Install, Configure and Troubleshoot Azure services - virtual machine, vNET, NSG, Load Balancer, Application Gateway, VPN, Traffic Manager, Storage, backup and monitoring.