Job Description :
Top Skills:
1) Routing Experience within Genesys - ORS/IRD/Composure
2) Stats Server Knowledge
3) SIP (Trunking specifically)
4) Someone with a strong SQL background
5) Integration with Avaya experience
6) Good communicator and Multitasker

Full JD Below:
Plans, designs, documents, and engineer Genesys solutions for projects Identifies and evaluates new technology for updating equipment, adding capabilities and enhancing existing systems Recommends optimal enterprise communication systems solution to meet business needs. Performs on-call support Works Genesys tickets Other duties as assigned
What you will need to succeed: 8+ years designing or administrating call center environments with demonstrated in-depth Genesys mastery 5+ years’ experience in Genesys SIP
3+ years’ experience in Genesys reporting; Informart, Interactive Insights and Pulse
The ideal candidate will have previous experience working in a very fast paced and dynamic environment
Extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing;
Nice call recording software; and solid understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies Server management Oracle SBC design and configuration is a plus Enterprise Call center certifications A bachelor''s degree is preferred Strong background in Call Center Engineering and Architecture
Avaya experience is required Cisco Call Manager experience is a plus Good interpersonal, oral and written communications skills
Task Oriented individual with willingness to tackle issues Team Player – demonstrates reliability, active participant, shares openly, exhibits flexibility, treats others respectfully Take ownership of projects and complete them on time Ability to handle multi-tasking and frequently changing priorities