Job Description :
Location: Broad River Rd. Columbia, SC
Government background is preferred
Linux system administration, network and security experience
Experience in the administration of firewalls, IPS/IDS, Linux system administration, vulnerability scanning and analysis, SIEM, log analysis and forensics.
Description:
* This position is contract to hire *
* This position must be on-site in Columbia, South Carolina. *
The primary function of this position is to manage and perform status reporting for CenturyLink’s managed security solutions associated with customer security services. This includes coordination with security operations and client personnel and processes. This role is expected to develop and contribute to documentation while ensuring adherence to SLA targets and requirements. This role is expected to participate in and contribute to planning and management of strategic and operational projects in efforts to achieve overall client and CenturyLink goals. The incumbent is expected to be able to track and coordinate responses to complex problems with leadership, take ownership of processes and reporting and work independently as needed to resolve client issues. The role includes interfacing with clients and associates as needed to resolve complex cases.
Duties and Responsibilities:
Function as the Service Delivery Manager for the security services team delivering all contracted work streams supporting managed security services
Support the Program Manager for customer incidents and requests, as well as any daily activity encountered during the daily operations of CenturyLink’s Managed Security Services.
Establish and monitor the delivery process and adjust resources to ensure SLA compliance
Assess customer feedback and improve procedures accordingly
Regularly participate in tuning and maintenance activities of service areas within established guidelines and procedures
Develop reports and presentation supporting SLA reporting requirements and security services team operational objectives
Assist team members with planning and coordinating the maintenance, tuning, and installation of security devices. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by management and vendors
Complete vendor and industry training as directed by management; successfully pass certification testing as required
Ensure that program activities operate within the policies and procedures of the organization
Ensure that program activities comply with all relevant legislation and professional standards
Develop forms and records to document program activities
Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
work a standard work week but may be required to work some evenings and weekends to monitor program activities.
Qualifications:
Knowledge of program management
Proven ability and past experience performing security services for information technology
Familiarization with federal security standards and guidelines
Ability to work in a dynamic team-oriented environment
Excellent English writing and communications skills
Familiarization with defense-in-depth concepts
Be readily available to manage operational support as needed during off hours
Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Education:
Bachelor’s Degree in Computer Information Systems or related field
Preferred:
Government background is preferred
Linux system administration, network and security experience
Experience in the administration of firewalls, IPS/IDS, Linux system administration, vulnerability scanning and analysis, SIEM, log analysis and forensics.
Industry/ Vendor Certifications:
Possible applicable certifications include, but are not limited to:
Certified Information Systems Security Professional (CISSP)
Project Management Professional (PMP)
SANS security certifications
Microsoft
Linux
Network