Job Description :
IKCON TECHNOLOGIES INC delivers exceptional IT services and solutions that provide clients with definite edge over competitors and promoting highest standards of quality. We are currently looking for a [Incident Manager] with one of our clients in [Dallas], [TX]. If you are actively looking for opportunities, please send us your updated resume with your contact details.
JOB TITLE Incident Manager
CITY Dallas
STATE NC
TAX TERMS C2C/W2
EXPERIENCE 8+ Years
INTERVIEW MODE Telephonic/Skype
JOB DESCRIPTION
Extensive experience in Critical Incident Management with broad understanding of ITIL concepts.
Ability to interact effectively with technical and non-technical audiences with excellent verbal and written communications (e.g., technical writing, business writing
Detail oriented with excellent analytical, technical, problem-solving, and organizational skills.
Ability to work under pressure and deal with difficult situations and individuals while maintaining composure.
Ability to adjust quickly to shifting priorities and make quick decisions with limited information. This person will also be able to make decisions, within the scope of the defined responsibilities in support of the goals of the team and organization, as well as be motivated to tackle challenging problems.
Knowledge & experience with infrastructure & technologies (i.e. Networking, Server, Voice) sufficient for driving troubleshooting and remediation.
MINIMUM QUALIFICATIONS
Bachelor’s Degree or master’s degree in the field of Computer Science or Information Systems or a related field.