Job Description :
Role & Responsibilities
Recruit, train and develop technical and supervisory personnel
Review Subcontractors & vendors – monitor & control the cost and quality of deliverables
Review and control the vendor & subcontractor performance
Manage Critical Indent & drive to immediate closures with necessary intervention.
Work closely with other vendors in customer environment especially from Application development background seamlessly Review availability, scalability & capacity planning of the project resources
Effective Customer & stake holder management
Build, Lead, Coach and develop technical teams, Get into necessary technical discussions & guide teams
Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances
Participate & drive renewals. Extend support to pre-sales cases for business benefits. Win, manage & run inflight projects
Technical Skills:-
8-10 years of Service delivery experience
5+ years of experience in leading team of Infrastructure Services Delivery
Recruit, train and develop technical and supervisory personnel
Review Subcontractors & vendors – monitor & control the cost and quality of deliverables
Should have sound financial management experience to drive revenue and profit growth
To ensure profitability in the engagement in terms of Operating Margin improvement
Track open issues & risks to drive to closure
Launch & drive Improvement Plan for various project enhancements – Process, tools & automation
Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls
Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.
Plan and execute in-flight projects as per project requirements
Exposure to Consumer Product industry in prior roles will be an advantage
Application domain knowledge
Process & Tools
Knowledge of Quality processes, Six Sigma & Lean etc.
Excellent analytical, problem-solving, decision-making skills
Strong proven reputation for building, leading the top teams, establishing policies, procedures, best practices and delivering service.
Proficient in Project Management Tools & Processes
Ensure Six Sigma Methodology usage in service improvement initiatives and drive the Quality Orientation of deliverables
Ensure compliance to legal and other contractual obligation to the customers of Wipro
ITIL v3 foundation & Practitioner certified
PMP/PRINCE 2 certification