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HelpDesk/ServiceDesk Analyst
Plano, TX
Plano
TX
75094
Date
: Jun-27-19
2019-06-27
2020-06-26
HelpDesk/ServiceDesk Analyst
Plano, TX
Jun-27-19
Work Authorization
US Citizen
GC
H1B
GC EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
6 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Helpdesk/Servicedesk, Windows 7/10, MS Office suite, Customer service
Preferred Skills
:
SCCM/Office365
Domain
:
IT/Software, Government
Work Authorization
US Citizen
GC
GC EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
6 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
Third Party OK
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Helpdesk/Servicedesk, Windows 7/10, MS Office suite, Customer service
Preferred Skills
:
SCCM/Office365
Domain
:
IT/Software, Government
Bansar Technologies Inc
Austin, TX
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
DirectClient: City of Plano (CoP)
Solicitation#PLANO201902
Title: Service Desk Analyst
Location: 1117 E. 15th Street, Plano, Texas 75074
Duration: Until 12/31/2019 with possible extension
Rate: $32/hr on W2 all inclusive(without any benefits) or $37/hr on C-C/1099 all inclusive
Last date for submission: July 3, 2019 (2.00 PM-CST)
Job Description:
The City of Plano Technology Services Department requires the services of a Service Desk Analyst, who meets the general qualification of Help Desk 1 and the specifications outlined in this document.
The contractor, under general supervision, will assist in answering phone calls, emails, and tickets that are sent to Support from internal users in need of technical computer assistance. Below are some examples or essential job functions:
Fields incoming issues and problems tickets from end-users to resolve hardware and software issues
Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Follow-up and update customer status and information
Recognizing and escalating more difficult problems to the next level of support personnel
Manage and monitor internal assets to ensure accurate inventory records
WORKER SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Skills/Experience
2 Strong customer service skills
2 Ability to communicate technical information, both verbal and written
2 Windows 7 and Windows 10
2 Microsoft Office Suite 2013/2016
Preferences:
Years Skills/Experience
Certification CompTIA A+
2 Microsoft Office 365
2 Microsoft SCCM
Client :
City of Plano
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