Job Description :
Position Description

HelpDesk Analyst (Desktop Equipments/ServiceNow)

The candidate is required to help IT Automate and implement new technology to assist with keeping the desktop
environment current and running optimally.

All work must be done on client site at Columbus, Ohio

Responsibilities:

Understanding of Desktop Support and Software Licensing Services.

Ability to image machines and install complicated software.

Uses creativity and innovation to automate and streamline processes and procedures.

Understands customer support, likes to work with people and can ensure that the customer is satisfied.

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.

Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc

Troubleshoots basic network, software, printing and/or installation problems

Supports staff hardware moves for facility reorganization.

Skills and Experience: Mandatory

2 Years IT experience.

2 Years Troubleshooting experience.

2 Years’ experience documenting procedures

2 Years of ServiceNow experience

2 Years of Service Desk expereince

Act as the escalation point for high priority support issues.

Ability to interpret end user license agreements.

Have the ability to work independently and as part of a team, the ability to manage time and resources to meet
assigned deadlines (Service Now Tickets

Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.

Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Ability to understand and follow processes established for the Service Desk.


Skills and Experience: Desired

Retail customer service experience
             

Similar Jobs you may be interested in ..