Job Description :
Job Title: Help Desk Analyst
Location : Tampa, FL 33634
Duration : 6 Months

Job Description:

“French or Portuguese is needed”
Provide Level 1 support for databases, software & devices.
Excellent Customer Service skills.
Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday
Certified in 1 or more of the following A+ • MCP (Microsoft Certified Pro) • Win7 or above.
Two year business/technical degree or equivalent work experience for Jr/Intermediate.
Two years of prior related work experience in a technical support environment.
Two years’ experience working directly with the public in a service capacity.
Windows Family Operating systems (Win7 & Win10
Email and Calendar Systems.
VPN Remote connectivity
Basic Network connectivity troubleshooting skills
Basic Service Now or Remedy Help Desk Support tool and processes.
Able to follow Basic ITIL knowledge Base
Customer Service Phone training able to apply customer empathy.
Web based applications.
Handles problems that are complex, unknown and new with confidence.
Multitasks by thinking, typing, troubleshooting and talking effectively.
Ability to apply active listening.
Demonstrated ability to work individually or within a team environment.
Strong analytical skills and demonstrated ability to troubleshoot.
Ability to explain technical information to non-technical clients.
Strong verbal and written communication skills.
Demonstrated ability to learn new skills and apply the knowledge.
Laptop, iPad, mobile phone and peripheral hardware configurations.
Additional Languages a PLUS (Spanish, Portuguese, French)