Job Description :
Job Description :
Extensive experience with development, and on-going support of custom applications and objects within Microsoft Dynamics
Working knowledge within all aspects of CRM software to include technical requirements, system configuration, user requirements, administration and system upgrades with Microsoft Dynamics
Experience with .Net, C#, SQL Server, JavaScript, Powershell or similar products
Experience working with MS Dynamics Unified Service Desk (USD) customization
Experience in leading and/or participating in analysis sessions with business to determine business needs, issues for new CRM, CASE Management development
Experience with creation of new entities, forms, work flows and reports within Microsoft Dynamics
Experience designing business processes and integrations between Microsoft Dynamics CRM applications and other applications
Experience with data migration activities from/to Microsoft Dynamics using SQL Server Suite
Excellent communication skills to include internal/external interaction, documentation and presentations
Experience working in Agile methodology
Proven ability to self-manage and complete project deliverable''s within Agile processes
Good interpersonal, listening, written and verbal communication and basic project management skills

Position: Architect
Strong experience with Microsoft Dynamics CRM
Experience working with MS Dynamics Unified Service Desk (USD) customization
Extensive MS Dynamics CRM experience that has included the following: Design, implementation and management of MS Dynamics
Experience developing and testing custom workflows, entities, objects, attributes with Microsoft CRM
Experience with Dynamics integration with CTI systems such as Genesys, Avaya
Solid understanding of administration and security configuration
Experience migrating/integrating data between Dynamics and other systems
Working knowledge of .Net, C#, SQL Server, JavaScript, Powershell or similar products
Understanding of and ability to consume application APIs
Knowledge of Agile methodologies
Experience with common application platforms, development tools and best practices
Strong written and oral communication skills
Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong technical writing skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed , Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Certification in a technical field or discipline a plus
Knowledge of cross functional team models
             

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