Job Description :
Desktop Support Associate
Location: Castle Rock, CO
Position Type: Permanent Role
Job Description:
Role Summary:
We are looking for a Desktop Support Associate to provide technical assistance to our users and clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase in user satisfaction.
What you’ll do:
· Address user tickets regarding hardware, software and networking
· Assisting with installing applications and computer peripherals
· Troubleshooting software, hardware, and cloud based services
· Guide users with simple, step-by-step instructions
· Customize desktop applications to meet user needs
· Document common technical issues and solutions
· Help create technical documentation and manuals
· Assist with laboratory validation activities related to computer setup
What you have:
· Proven work experience in a technical support role (1-3 years)
· Hands-on experience with O365, Windows10, and Desktop imaging process
· Working knowledge of computer peripherals: printers, scanners, and phones
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
· Computer Science degree or comparable work experience is preferred