Job Description :
Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation(Win XP/Win 7Win 8.1/MAC) and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Good knowledge of MAC OS, IPAD and Android devices
Knowledge in windows Image build process and SCCM deployments.
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld – Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills

Client : Hexaware Technologies