Job Description :
Hi Partners,

AIT Global Inc is a Technology Recruitment firm with more than a decade of experience in providing IT Staffing Services and Solutions. We expertise in sourcing & deploying highly skilled IT specialist in mainstream & Niche Technology to meet our clients Temporary & SOW Needs.

Position: Cyber Command Center Technician
Location: Boston, MA
Interview: Skype & Telephonic.
Visa: Green Card & Citizens.
Rate: salary + benefits

Please email your resumes at poonam).

Brief Overview:
The Cyber Command Center Technician will play a critical role in the Hosting department. Specifically, the Cyber Command Center Technician will be responsible for monitoring American Well’s critical infrastructure from our Cyber Command Center (C3) and respond to alerts and escalations from our support staff. Our C3 is a state-of-the-art command center from which we monitor and maintain multiple web farms and cloud based information systems. The C3 Technician will be exposed to the latest Information Technologies, with support from senior engineers in our Application Support, Database Admin, Network and Security Engineering, VoIP and Kiosk Operations teams.

Core Responsibilities:
The C3 Technician will support 24/7 operations including daily technical routines, performing system monitoring and alert responding, trouble ticketing, joining cyber security operations, critical situation management, and incident response
The C3 technician will track and monitor utilization trends and perform tiered escalations as required, various other duties may be assigned

Qualifications:
Experience in a Network or Security Operations Center
Ability to perform multiple tasks in a priority manner
Understanding of SNMP and log-based monitoring
Experience working with trouble ticketing systems
Familiarity with principles of Incident Response
Ability to learn quickly, follow procedures, and triage technical issues o 1-2 years of hands-on experience with technologies including but not limited to; Solarwinds, Security Software and endpoint protection, VMWare, F5, Linux administration, SQL queries, and Docker Containers are desirable

Your Team:
American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in
Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.
We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.
If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

In addition to the opportunity to build the future of healthcare technology and a great location, we offer:
Unlimited Personal Time Off (Vacation time)
401K match
Competitive healthcare, dental and vision insurance plans
Free gym access – on-site
Prime office space with views overlooking all of Boston
Complimentary snacks and drinks

Position Details that MUST be reviewed with candidate:
Every single person is on a shift rotation and everyone rotates equally – no exceptions. There are no permanent shifts.
This is a 24x7 department on site at the Boston office.
Everyone works a 4x10 schedule – 4 days a week, 10 hours a day. – Monday thru Thursday or Thursday thru Sunday.
There are 3 shifts a day: 8am-6pm, 1pm-11pm, 11pm-9am.
Everyone rotates thru shifts and days equally – the team is on 2 week rotations. When team is fully staffed and no call outs for sickness and such – individuals should be working the same shift over the 4 days for that 2 week rotation, the next rotation the shift times can change – they do plan out for the team in advance.
This is a full time role – are paid hourly equivalent of 60k a year base salary – but here are additional details:
Any hours outside of 8am-6pm, there is an additional 15% shift differential on top of hourly base
If you actually work on site for a holiday – paid time & a half.
Can early annual bonus based on performance
Have access to all benefits and unlimited PTO – a note on the PTO, all time off needs to be submitted and approved at least 2 weeks in advance.


Poonam Hedaoo
Resourcing Specialist

AIT Global Inc :: WBENC | MBE Certified
228 Route 34 , Matawan, NJ 07747
(E) : poonam)
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