Job Description :
Hi Partner ,
hope you are doing great
IKCON TECHNOLOGIES INC delivers exceptional IT services and solutions that provide clients with definite edge over competitors and promoting highest standards of quality. We are currently looking for a Contact Center Engineer one of our clients in Malvern,PA. If you are actively looking for opportunities, please send us your updated resume with your contact details.
JOB TITLE : Contact Center Engineer
CITY : Malvern ,PA
TAX TERMS : C2C/W2
EXPERIENCE : 7-8 Years
INTERVIEW MODE : Phone/Skype
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are able to sponsor at this time.
JOB DESCRIPTION:
Sound knowledge of these products such as Genesys, Avaya, Verint, Inova and Virtual Hold
Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya’s Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys or Verint or telephony systems related to contact center applications are preferred.
Detailed understanding of enterprise system interactions and integrations
Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
MINIMUM QUALIFICATIONS
Bachelor’s Degree or Master’s Degree in the field of Computer Science or Information Systems or a related field.