Job Description :
Hi,
This is Siva from USG. I hope you are doing great. We have an urgent
requirement with one of our client for a Cognos Senior Support Analyst.
Please go through the requirement and get back to me ASAP.
Role
Cognos Senior Support Analyst
Work Location: Gaithersburg, MD - 20878 ; Bethesda, MD 20817
Duration :1+ Years
Total experience in required skill (years) :6+ Years
Mandatory Technical / Functional Skills
6+ years of experience in: Data Warehousing - Cognos
Good to have - Netezza, Oracle, DashDB, Reservations, RMS, Channel Sales
Roles and responsibility
. Is part of on-call rotation
. Better hands on experience on Service Now and its process to meet SLA
response and restoration.
. Monitoring applications
. Frequent status update to Client and Supervisor
. Co-ordinate with other teams to resolve the issu
Desirable Technical / Functional Skills
Open Source:
Operations and Integration
Time Management
Production Support Experience
Communications (Listening, Persuasiveness, Oral, Written)
At least 2 years full systems life cycle experience including requirements
gathering, functional and technica