Job Description :
Hello,
Greetings!
We are looking for a Business system analyst for our client located in Knoxville, TN. It is a Contract opportunity.
If you are interested, please get back to me with the following details.
Full Name (As Per Legal Doc) -
Phone No -
Email ID -
Skype ID -
Linked In -
Current Location -
Willing to relocate -
Work Authorization -
Currently on Project -
Interview Availability -
Availability to Join -
Total Years of US Experience -
Total Years of Relevant Experience -
SSN# (Last 4 digits) -
DOB MM/DD/YYYY -
Bachelor Degree and Year of Passing -
Highest Education -
Immigration status:
Expiry date of H1B/OPT-EAD/GC-EAD/H4-EAD/L2-EAD is mandatory
1) When did you travel to US?
2) How many years in US on H1B:
3) Did you travel to pursue Graduation or Masters?
The requirement is below.
Requirement Details:
Position: Business system analyst
Location: Knoxville, TN
Duration: 12 months contract
Rate: Max rate $45 - 50/hr on W2
Client: Discovery Communications
Eligible visas: US Citizens | GC Holders | H4 EAD | OPT
Payroll will be on W2 | 1099 (any visa with w2 payroll)
Job Description:
Core Job Duties & Responsibilities
Ensure that support requests are handled in a timely manner commensurate with the urgency of the ticket; both in your own work and by other staff.
o When appropriate, teach users how to most effectively use the applications the Content Solutions group supports.
o Troubleshoot and resolve application(s) issues or escalate to the appropriate group.
o Help identify root cause for software bugs by identifying abnormalities in data and/or application logs.
Build solid relationships with the business teams to understand new feature requests and to determine a solution to their underlying problem or need.
Work with our Data Services group to make corrections to data, when that data is not changeable through the application.
Prepare metrics that characterize how the software support and maintenance activities of the group are operating.
Acquire functional knowledge of the application(s) supported and interdependencies between them.
About You - Capabilities
Strong customer-service orientation. Ultimately, our job is to ensure others can do theirs.
Superior language and communication skills.
Ability to own and coordinate an issue through resolution (even if that doesn’t mean actually doing all the steps
Willingness to perform (scheduled, paid) off-hour work for weekday evening deployments.
Willingness to (eventually) participate in the on-call, off-hours support process (paid
Experience working with or from a support ticketing queue/workflow.
Knowledge of SQL queries and specifically intermediate to advance level of SELECT/JOIN syntax.
Understanding of AWS architecture, standards and tools
Understanding and working knowledge of REST API and tools.
Understanding of basic system health metrics
Understanding and working knowledge of Unix system
Good analytical and problem-solving skills
Good organizational skills
Ability to work in fast paced and frequent priority changes environment
About You- Preferred Requirements
Experience leading demos or other user-facing presentations/activities.
Demonstrated ability to absorb and understand a functional demand comprised of multiple systems and user-bases.
The ability to track processing flow across multiple applications/services; assimilating data from multiple sources to draw conclusions about how an issue originated.
The ability to recommend changes to existing systems or code that would eliminate the chance of experiencing the issue in the future.
Experience smoke-testing applications and services after outages.
The ability to document lessons-learned and/or changes to the environment.
Experience working in an Agile Scrum and/or Kanban environment.
Experience with any of the following: ServiceNow, Box, Atlassian’s Jira and Confluence wiki product.
Education & Experience
Bachelor’s degree required, Masters in Business or Information Technology degree desired
5 or more years of related experience
I am looking forward for your response as soon as possible.