Job Description :
Job Summary:
Technical Business Analyst role will be responsible for production support of Consumer Connection. Triage of incidents, change request and support tasks and data & project analysis.
Essential Job Functions:
Support all operational aspects of the Consumer Connection product.
Investigate new/unknown/existing issues in Consumer Connection. Clearly document all findings in the issue tracking system.
Utilize issue tracking system (JIRA) daily.
Provide feedback to the clients and technology managers.
Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
Review and analyze data and requirements and test plans/cases in support of existing and new initiatives.
Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the
Technical Support and the Customer/End User perspective
Provide support for and minor enhancements to reports utilized by the QC process.
Perform other duties as needed
Other Responsibilities:
1. Participate daily support triage meetings and other regular meetings as required
2. Participate in documentation of support processes and methods
3. Maintain current set of existing documentation
Minimum Qualifications and Job Requirements:
Bachelor’s degree with at least 3-5 years’ related experience or equivalent combination of education and experience
Minimum of 5 years working in support or ETL related role
Minimum 2-3 years’ experience using SQL
Previous team lead or management experience
Strong data management and analysis skills
2-3 years of experience using SQL
Strong oral and written communications skills
Ability to work independently with minimum supervision
Strong facilitation skills
Knowledge of standard software development methodologies such as Agile and Waterfall
Intermediate/advanced knowledge of Excel
Extreme attention to detail
Experience within a customer or technical support environment
TeraData and/or Oracle experience is a plus
Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
Advanced judgment and problem solving skills
Ability to maintain a positive attitude in high stress/fast paced work environment
Proven data driven decision-making skills
Two to three years of technical business requirement gathering/data analysis
Knowledge of Java, Apache, and JDBC a plus