Job Description :
We know the manager. Is a BA with Change Management experience.

Business Analyst/Change Control
What Project/Projects will the candidate be working on while on assignment? Define and Document Change Management for ITSM
What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) Position will be responsible for defining and documenting an upgrade Change Control Process for NAMM ITSM. Current process needs to be updated a refined to include Change Management, Request Management, Deployment Management, Fix/Enhance Requests, Operational Projects and Changes, Infrastructure Support, and Approval Workflow.
What software tools/skills are needed to perform these daily responsibilities? Previous Experience building and maintaining a change management process.
What skills/attributes are a must have? Ability to work at a fast pace and in a team environment. One or more of the following certifications:
• Certified Change Management Professional (CCMP)
• Change Management Specialist (CMS)
• Certified Problem and Change Manager (CPCM)
• Change Management Certificate Program from the Association for Talent Development
• APGM Organizational Change Management Foundation
             

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