Job Description :
In-depth knowledge in ITIL / ITSM best practices framework and implementation
Working knowledge in ITSM tool suites (e.g., Remedy, ServiceNow)
Expertise in Process Modelling and Analysis
Working knowledge on Project Management Practices (PMBOK)
Data analysis and metrics benchmarking
Application knowledge of LEAN and Six Sigma tools
In-depth knowledge in software development methodologies (e.g. Waterfall, Agile, Rapid Application Development (RAD
Strong OCM skills (Communication and Training)
Good to have skills*
Working knowledge in ITSM tool suites (e.g Remedy, ServiceNow)
Process Management / Governance• Project/ Program Management
Process maturity assessment methods/models
Software Development and Testing
Hands on experience in process modeling tools (e.g. Provision, Blue works Live)


Client : Nityo Infotech

             

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