Job Description :
Role/Responsibilities:
- Provides technical expertise for system transitions, migrations and consolidations. The role requires the person to have extensive hands-on experience
- Tests software updates and patches.
- Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments.
- Conducts system analysis, configuration management and develops improvements for system software performance, availability and reliability.
- Performs incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements.
- Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary.
- Provides in-depth diagnosis for operating systems software/hardware failures and develops solutions.
- Ensures server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
- Prescribes system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components.
- Implements appropriate levels of system security.
- Enhances own knowledge through understanding business trends and objectives.
- Understands and foresees implications of decisions through knowledge of industry and business principles.
- Understands the core business process and purpose of the functional area.
- Places issues in context of organizational and functional objectives.
- In-depth customer knowledge to provide appropriate solutions.
- Develops and applies project management techniques.
- Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information.
- Presents problem analysis and recommended solutions in a creative and logical manner.
- Forecasts, models, and utilizes advanced analytical tools.
- Creates new procedures and processes to drive desired results.
- Handles diverse range of issues that require evaluation of a variety of factors including current business trends.
- Develops skills to analyze ambiguous problems.
- Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Technical Background:
- Strong knowledge of Active Directory
- Strong knowledge of ADFS - Installing, configuring, troubleshooting
- Strong knowledge of Azure AD connect - Installing, configuring, troubleshooting
- Strong knowledge of System Administration and Operating Systems
- Windows Server 2008, 2012 & 2016
- Strong knowledge of Systems Hardware
- Strong knowledge of Enterprise Level Systems infrastructure
- Basic knowledge of Datacenter Operations
- Basic knowledge of network technologies
- Basic knowledge of industry standards and audit requirements
- 5+ years of relevant experience or equivalent combination of education and work experience