Job Description :
Greetings from Avtech Solutions Inc,

Role: .Net Developer

Location: Westlake Village, CA

Hire Type: Permanent 

Visa: EAD''s (OPT, CPT, L2, H4, GC) , US Citizen, Green Card

Job Description: 

Responsibility: "Stakeholder Management: - Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact. Service Management: - Manage tickets and tasks escalated by the Level 1 team (Service Operations analyst) and also handle Customer requests assigned by the Lead - Escalate tickets that require external intervention - Alert Leads for tickets where there can be a potential SLA breach - Ensure quality of deliverables through self-review - Provide inputs to task estimation. Service Tracking: - Provide daily status updates on tasks assigned to the Sr. Service Analyst / Service Lead - Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets

Rahul | AVTECH Solutions Inc.
Phone EXT 502