Job Description :
Hi,



Hope you’re doing great.



This is Shivangi with KPG99 Inc. . I have the following job opportunity of DevOps IVR Support Engineer in Seattle, WA. Please see the job description below and let me know if you would be interested in it. You can either reply to this mail or call me at





DevOps IVR Support Engineer

Location: Seattle, WA

Duration: 6-12 Months

Interview: Phone, Webex



Experience needed:



1) Avaya or Cisco telecom platforms

2) IVR/VXML experience

3) Automated testing tools



Requirements:




Avaya and/or Cisco telecom platforms
DevOps environment experience of at least two (2) years; CI/CD
You''re highly communicative with IVR/VXML experience
Experience with automated testing tools and application performance tools
Knowledge of ITIL (IT Service Management) – incident management, problem management, release management.




Responsibilities:




Documentation, tier II/III incident management, maintenance/patching reboots, system health checks, enhancements, engineering/creation of a knowledge base and dashboards, analysis/design and implementation of script and config changes
Provide support across the full software development life-cycle for their AWS-based core social media infrastructure






Thanks and Regards,

Shivangi Singh | Team Lead | KPG99, INC

Certified Minority Business Enterprise (MBE)

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