Job Description :
Job Title: Salesforce Business Analyst
Location: Keene, New Hampshire
Duration: Full Time


Salesforce Business Analyst
Salesforce Administrator Certification
Saleforce Marketing Cloud
Salesforce Community Cloud
Salesforce Service Cloud
PMP Certified Professional


The Salesforce Business Analyst will be an individual contributor within a growing, multi-cloud Salesforce support team with an ever growing pipeline of projects.

The ideal candidate will have the ability to wear multiple hats - Project Management, Business/Data Analyst, Quality Assurance, and/or Technical Writer.

The BA should have the ability to multitask and keep current on new features of to create recommendations for best practices and utilization of the CRM system.

He/she should also have a high level of comfort with relational databases, data modeling, SQL queries and translating data analysis into recommendations and solutions.


Conduct in-depth data analysis (structure, content and flow) from multiple source systems to help support Salesforce design and integration decisions.

Work with appropriate Solutions Architect on integration to other systems to analyze design alternatives, gain alignment, and execute accordingly

Preparation of functional software specifications that reflect an in-depth understanding of the business and end-user requirements while also considering IT standards and technical direction

Translating functional request from customers (both internal and external) into documented, actionable deliverables for software development team supporting Salesforce functionality.

Support the delivery of seamless integration into the production environment, including performing necessary change management activities

Creating, executing, and maintaining test plans. Creating and maintaining functional specifications as scope changes throughout the development cycle.

Ongoing functional production support for Salesforce, across multiple Clouds (Service, Sales, Marketing, and Community) as needed.


Bachelor’s Degree preferred. Salesforce Administrator certification a plus.

Minimum 3 years’ experience with platform, specifically with Service, Sales, Marketing and/or Community Cloud. Minimum 3 years’ experience with data analysis, project management and/or system integration support.

Proven experience with relational databases, data modeling and SQL queries.

Salesforce certification(s) a plus. PMP certification a plus. Ability toenhance, implement, and monitor adherence to SDLC and project management disciplines.

Positive interaction with all levels of the organization. Ability to assess risk, cost, schedule, and resource tradeoffs when considering alternate solutions.

Must have a high sense of urgency, strong sense of customer focus and the ability to work autonomously.

Some night and weekend work to support projects/go-live activity may sporadically be required