Job Description :
Job Title: Salesforce Service and Community Cloud System Architect
Location: Keene, New Hampshire
Duration: Full Time

Skill:
Salesforce System Architect
Salesforce Marketing Cloud
Salesforce Data Loader
Salesforce Excel Connector
Salesforce API
Telephony
Salesforce for Outlook
Salesforce for Excel


Description:
The Salesforce System Architect will be an individual contributor, as well as a leader of others, within a growing, multi-cloud Salesforce support team with an ever-growing pipeline of projects.

The ideal candidate will have a proven ability to work creatively and analytically in a problem-solving environment.

The Architect should be a strong team player, leader, self-starter and positive catalyst.

Responsibilities:

Provide guidance on best practices, technical architecture, cross-cloud solutions, and Salesforce platform education

Leads evaluation of platform components to determine conformance with technical standards and appropriate fit with business needs

Articulate Salesforce platform capabilities (POCs, demos, training, etc

Lead key discussions and considerations around change programs from a technical perspective

Contribute to large scale Salesforce implementation/enhancement projects through strategic planning, technical expertise and vendor management

Responds to escalated issues from admin/dev team and/or requests for system additions/changes and creates thorough plans to address

Consults on integration and conversion activities. Recommends redesign or redevelopment. Selects partner technologies to provide long-term compatibility and flexibility.

Qualifications
Bachelor’s Degree preferred. Salesforce Architect or Consulting Certification(s) preferred

Minimum 5 years’ experience with Salesforce.com platform, specifically with Service and Community Cloud. Marketing and/or Sales Cloud a plus. Minimum 5 years’ experience with data analysis, project management and/or system integration support.

Strong knowledge of Salesforce API and other integration technologies and processes. Demonstrated knowledge of Telephony, Chat, Mobile, Web, and Social as customer service channels preferred. Proficient in cross-cloud capabilities and constraints of the CRM application coupled with a good understanding around business processes.

Experience using Salesforce data tools (Data Loader, Excel Connector, and Salesforce for Outlook Experience managing offshore teams.

Positive interaction with all levels of the organization. Ability to assess risk, cost, schedule, and resource tradeoffs when considering alternate solutions. Must have a high sense of urgency, strong sense of customer focus and the ability to work autonomously.