Job Description :
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencieslt; /span>
Genesys Engineer
Hartford, Connecticut (Local Needed)
6-12 months+
End Client: UHG United Health Group
Interview Mode: in Person
Ideal Candidate: Composer and Routing experience
Project: Genesys implementation and Routing work
What software tools/skills are needed to perform these daily responsibilities?
Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
Coordinate activities with other technical and functional areas as required
Work may include sensitive healthcare information, data, trends, or claims
Support other team members, removing technical roadblocks, and suggest new technical solutions
What skills/attributes are a must have?
5+ years of Routing Development experience in Contact Center Solutions (Voice, IVR and Multi-channel)
5+ years of Configuration management tools
Experience in developing Routing workflows using Composer / IR
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
What skills/attributes are nice to have?
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
Experience using Cyara for call flow automation testing
Genesys certification in Routing
Ron Ferreira
Talent Acquisition Specialist
TechnoGen, Inc.
CMMI Level - 3 & ISO 9001:2015, ISO 27001: 2013
4229 Lafayette Center Dr. Suite 1880, Chantilly, VA 20151
Phone Mail: Ron(at)technogeninc. com
www. TechnoGenInc. com