Job Description :
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencieslt; /span>
My client is seeking for a top-notch resource for role below. Would appreciate for sharing your interest with resume at ron@technogeninc. com.
Oracle Service Cloud - Senior Level
Washington DC
12 + months
Client: WMATA- Washington Metropolitan Area Transit Authority
Need TechnoGen RTR
Develop custom enhancements on the current Oracle Service Cloud (RightNow) application to support stakeholders in key strategic initiatives.
Provide hands-on technical solutions to business challenges & translate them into process/technical solutions.
Troubleshoot technical issues related to the programming or programs used by RightNow, and all other technologies used and/or supported by RightNow.
Previous experience with Oracle Service Cloud (Rightnow) technologies is essential.
Position requires minimum 4 years experience working with Oracle Service Cloud (Rightnow) including web-based UI and framework technologies, Oracle Service Cloud (Rightnow) client configuration and customization, Customer Portal, Chat, and Social Relationship Management (SRM
Good Understanding of Oracle Service Cloud Architecture.
Able to provide guidance and industry Page 4 of 4 best practices around Service Cloud solutions including product configuration, administration.
Extensive working experience in Agent Desktop, Workspaces & Workflows, Custom Process Model (CPM), Agent Scripting, SSO implementation.
Extensive working experience in Knowledge Management, Rules, UI customization, Chat Module and Chat Customization, Surveys, Analytics, Custom Objects, ROQL.
Good Knowledge of . Net, Php, JavaScript, HTML, CSS, Relational DB.
Experience in Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development is a must.
Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
Knowledge of Oracle Browser Agent desktop.
Good Knowledge in Web Services to work with Oracle RightNow REST and SOAP APIs.
Good Knowledge of Oracle Social Relationship Management System (SRM) and its integration with Oracle Rightnow.
Preferred Skill
Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture.
Experience in Policy automation module
Ron Ferreira
Talent Acquisition Specialist
TechnoGen, Inc.
CMMI Level - 3 & ISO 9001:2015, ISO 27001: 2013
4229 Lafayette Center Dr. Suite 1880, Chantilly, VA 20151
Phone Mail: Ron(at)technogeninc. com
www. TechnoGenInc. com