Job Description :
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencieslt; /span>
Please send me the resumes to john@technogeninc. com and
job position:IT Support Technician
Location:Linthicum, MD 21090
Duration :3yrs
One round of in person interview only
Documents requirements
Proof of Bachelor''s degree from a four-year college or university
Proof of certificate, is Mandatory
IT Support Technician
Analyst, Computer Systems (Junior)
Resource Requirements
Duties:
Act as the point of contact for end-user problems and work as the liaison with other technical support units as needed.
Configure, install, deploy, upgrade, secure, maintain, and support desktops, laptops, tablets, printers, scanners, and other peripheral devices as assigned.
Conduct analysis, timely resolution, and follow-up to problems, assigned tasks, and requests for project related technical specifications to support continued business computing operations while maintaining a comprehensive log in Remedy.
Assess, organize, inventory, document, and relocate equipment as required. Update and maintain asset management records for hardware as needed per Remedy requests and project tasks.
Assist with the support and maintenance of DHS Enterprise systems. This includes but is not limited to configuring, implementing, and maintaining domain controllers, DHCP, DNS, file servers, VMWare VSphere, McAfee, OfficeScan, SailPoint, Printer Logic, Adobe, Webex, Symantec, Microsoft Radius, and Novell Zenworks. Examples of work includes but is not limited to managing printers, configuring end-user accounts, modifying system access privileges, and mapping network drives.
Monitor vulnerability risk alerts from manufacturers (i. e. Microsoft, Symantec, Sun, Novell, etc and keep computers, servers, and image patch levels current. Regularly check IT security settings on desktops, laptops, and tablets. This includes virus scans, operating system patches, and software updates.
Provide onsite IT support at various DHS facilities or other locations (training facilities) statewide to assist in setup, installation, or repair of hardware/software/connectivity issues as instructed by DHS.
Support and maintain physical access control system (Kratos), configure employee and contractor badge access, and monitor system logs to ensure there is no unauthorized access.
Draft and manage technical documentation such as policies, procedures, end-user instructions, etc. for review/approval
Consult with users to discuss hardware and software needs, assess existing hardware and software, and survey sites where hardware and software will be located.
Analyzes facility readiness for site preparations as needed for installing computer hardware, software, audio/visual, and voice/data wiring according to the project’s installation requirements
Participates in managing software and hardware inventory and the required inventory documentation including hardware/software licenses, maintenance and renewals, license reconciliation, and associated life-cycle activities. This includes completing equipment sanitization and disposal in accordance with State policies and procedures.
Educational Experience:
Bachelor''s degree from a four-year college or university.
Experience:
Thorough understanding of Local Area Network (LAN), Wide Area Network (WAN), and Wireless Local Area Network (WLAN) technologies.
At least three (3)years’ experience planning, integrating, and maintaining software and hardware for LAN’s or WAN’s
At least two (2) years hands-on experience installing, configuring, and supporting Windows 7/10, Microsoft Server 2016, and MacOS operating systems
At least three (3) years hands-on experience installing, configuring, and supporting multi-functional printers (HP, Brother, Lexmark), network scanners environments (Fujitsu & Brother), Smartboards (InFocus), tablets (iPad, Samsung Galaxy, Windows Surface)
At least three (3) years hands-on experience supporting and troubleshooting LAN and WLAN connectivity
Working with on-premise and cloud-based (AWS or Microsoft Azure) systems and software is preferred
Ability to lift at least 50 lbs, crawl under desks/tables, and climb ladders.
Must be able to pick-up small form factor hardware (i. e. tablets, phones, pc’s, tablets, monitors, etc from DHS locations and transport to the Linthicum office.
Ability to work nights, weekends, and holidays to support emergency requests.