Job Description :
Job title: Genesys Routing Developer

Location: NYC,NY

Long Term



Job description:

·         3+ years’ professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.

·         Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions.

·         3+ years on Routing workflow development using IRD and composer.

·         Strong hands on skills like Java/JavaScript/Web services.

·         Good knowledge on Genesys reporting tools like advisors, pulse etc.

·         Solid analytical skills, problem determination, and resolution recovery processes

·         Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors

·         Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology



Preferred skills:

·         Possess current Genesys certifications 

Experience integrating Genesys with third party applications including but not limited to Salesforc

Must have Skill : Genesis
Good To have skill :Genesis
             

Similar Jobs you may be interested in ..