Job Description :
Hi ,

Greetings from Inc!!!

Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate?

Note: Send resumes to  for quick submittals.



Job Title: Genesys Engineer 

Location: Palo Alto, CA

Duration: Long term



Note: (Skill matrix, Visa Copy, DL & Passport Copy, LinkedIn) and available timeslots for interview of every candidate.



Job Description:


8 years’ experience as a contact center solution architect designing, architecting, and implementing contact center technology (example: Preferred Genesys, InContact, Five9, 8x8, Fuze etc
Calabrio Workforce Management and Quality Monitoring experience
Work experience with extensive knowledge of voice, messaging, and email contact center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc.
Extensive experience in Contact Center Production Support Operations, Contact Center Technologies and Contact Center strategies.
Understanding of business processes and (digital) transformation and how they relate to customer experience technology
Proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountabilities and expectations
Experience with one or multiple telephony and contact center technologies such as Cisco, Genesys, 8x8, Fuze, Five9, ShoreTel, etc.
Ability to learn and lead development of technical specifications
Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.




Education Details


Bachelor in Science /Engineering /Information Technology or related field




Looking forward for your responses!!

Have a great day ahead!!



Thanks and regards,

Vikas



IT recruiter

Inc

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