Job Description :
Job Title

Oracle Engagement Cloud CDM and Service Functional Consultant

Technical/Functional Skills

Demonstrated experience in gathering and documenting business requirements, leading fit-gap analysis, conference room pilots (CRPs) functional configuration, testing, client user training.
Having expertise in Rapid Implementation template to do configuration
Oracle Engagement cloud CDM (Customer Data Management) and Service expertise for at least two or more implementations
Experience in setting up the Customer duplication anf conflict resolution rules
Experience in setting up the survivor rules and address standardization requirements
Experience in setting up the customer master in the enterprise ecosystem dealing with multiple systems.
Experience in Engagement Cloud Service Request management, activity management, SLA&OLA management, escalation functionalities
Experience in working with Oracle Social Networking features in the context of Service
A minimum of 10+ years of experience in multiple end-to-end implementations projects in Oracle Cloud
Prior Project or Team management experience in the Implementation engagement would be added advantage
Experience in Engagement Cloud CDM and Service transactional reporting
Certified Oracle Engagement Cloud CDM and Service Specialist

Experience Required


Roles & Responsibilities

Work directly with Business User as an Oracle Engagement Cloud CDM and ServiceTechno functional expert.
Ability to work independently and manage multiple task assignments
Gather, analyze business requirements and perform Fit-Gap analysis
Active participation in preparing various project documents Solution design, Functional Specifications, Setup Documents, SIT-UAT Test Scripts, Training materials.
Explain the business requirement to other team members in the project
Should be able to work effectively in Onsite-Offshore model
Write functional requirement and design documents
Create and execute test scenarios in various test environments
Works closely with users during user acceptance testing phase

Generic Managerial Skills

Provide reports to management.
Build and maintain relationship with customer key contacts and show acumen to suggest and run process improvement initiatives.
Results oriented and self-motivated, with strong business insight.
Strong verbal and written communication skills.