Job Description :
VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award-winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle’s Fastest Growing Companies; NMSDC’s National Supplier of the Year; Ernst & Young’s Regional Entrepreneur of the Year and more. 

Job title: Regional Manager

Location: Naperville, IL                     

Rate: $Negotiable

Duration: 12 months

The Regional Manager role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization’s regionalization approach to systems, infrastructure and end user support. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of multiple site teams, systems, infrastructure and end user support.

Essential Duties and Responsibilities

Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.
Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.
Conducting Team Action Meetings, Weekly team meetings and review deliverables
Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
SLA Measurement, Reporting & Adherence - 5 Nines
Strong Capabilities on Handling deliverables responsibility.
Vision & Goal Setting abilities with Orientation on details to achieving the same.
Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Defining new process and procedure for operations.
Periodic evolution of SLA metrics and Audits
Budgeting & P&L Experience – Managing Capex & Opex.
Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc.
3rd Party Vendor Management & Contract Negotiation Skills & Experience.
Ensure and develop relationship with customers, stakeholders with high satisfaction level
Liaison between business leaders and senior management to drive program/ projects budget at strategic level
Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies
Working with the client and operations teams to identify and manage service improvement activities
Removing all obstacles to customer satisfaction and / or financial performance

Skills and Abilities 

The EUC manager profile will be a senior profile will need to manage end to end deskside infrastructure service delivery.
Ability to interact with CIO / Infrastructure director
Understanding of ITIL framework
Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.
10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC Refresh and Scheduling
Overall understanding with minimum of 10+ years of hands on experience in managing & delivering complex Deskside Infrastructure for a large enterprise.
Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.

Education / Expertise

BS degree in Computer Science, Engineering or Information Technology or equivalent.
Minimum of 5 years of experience in a manager role supporting End Users / Customer
Demonstrated success with unit-based application planning and development, project management and policy development.
Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.
Excellent knowledge of product life cycle, tools, processes and operations planning.
Excellent customer service capabilities and attitude.
Must be able to travel as needed, sometimes as much as 25%

If your skills match these requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

Follow us on Twitter for the hottest positions: @VDart_Jobs

Follow us on Twitter: @vdartinc