Yes, it is. Good communication skills a must.
Job Description:
Avaya Software Engineer with Call Center Support experience, agent based routing, CBA, outreach applications like POM, texting and call back assistant support. Version 8 or higher.
CM versions 8.1.3 CM3 and 8.1.0 all others
• CMS Version 19.1
• Vmail V7
• Session Mgr 8.1
• AES Versions 7 CM1 and 8 all others CM’s
• CBS 5.2
• POM (Outbound Text)
• DVS Oncore v5
• WFM v5