Job Description :
Position: Salesforce Business Analyst
Location: Silver Spring, MD
Duration: 6-12 Months C2H

Required Skills & Exp : 3+ hands on salesforce admin/analysis. 2+ technical/process improvement and project management.

The Role

This position will act as the liaison between internal stakeholders and the technology teams to:
Document, analyze, validate and communicate business requirements.
Participate in the development, enhancement, and maintenance of Salesforce.com and related internal systems.
Analyze and document business processes in order to facilitate smooth technology roll-outs.

Specific duties include but are not limited to the following essential job functions:
Project Support

Lead the collection, analysis, documentation and coordination of business requirements and business rules.
Assist in quality assurance and defining testing strategy and risks.
Assist in the enforcement of project deadlines and schedules.

Stakeholder Management

Work directly with and serve as the liaison between business units, key stakeholders, technology, and support teams.
Collaborate with subject matter experts and technology experts to establish the technical vision and analyze tradeoffs between usability and performance needs.


Salesforce.com Design & Maintenance

Maintain workflows, approval processes, and validation rules based on stakeholder requirements.
Create and maintain reports within Salesforce.
Implement minor changes and enhancements in Salesforce.com.
Monitor and manage Salesforce.com data quality.

Process and System Documentation

o Document changes to the design and implementation of Salesforce.com.
o Deliver informative, well-organized presentations.
o Participate in short- and long-term planning sessions with business units to improve business processes.

Basic qualifications

Bachelor''s Degree in Information Technology Management or related discipline or 5+ years of direct equivalent experience.
3+ years of hands on Salesforce Administration / Analysis.
2+ years of experience in technical and/or process improvement and project management.
Proven ability to lead cross-functional teams.
Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Ability to successfully engage in multiple initiatives simultaneously.
Ability to work independently and take initiative.
Strong analytical and organizational skills.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to effectively present information and respond to questions from groups of managers, vendors, clients, customers, etc.
Basic SQL skills.

Preferred qualifications

A Certificate in Business Analysis, Systems Analysis or Salesforce.com.
Experience with data integration into and out of Salesforce.com.