Job Description :
IT Technical Trainer for Georgia Department of TRANSPORTATION
Duration: 12+ Months
Location: Atlanta, Georgia
Direct Client: State Government
Position ID: 52219

* Lives local and in-person interview required. *


IT Technical Trainer

Candidate will be working as a team member within the IT organization of the Georgia DOT. Candidates will work with supporting IT team members (system architects, application developers, database, network, server, etc and interacting with business units to understand the technical/business functionality and develop technical training materials.
The IT Training Team is composed of 3 IT Trainers and a Team Leader. The team delivers training across the 7 Georgia DOT Districts in the State of Georgia. Internal/external users, customers, or stakeholders will be trained to operate or support Georgia DOT IT applications/systems.
The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one-year increments. Several successful developers have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time.


The Department has 12 holidays, in which consultants are not allowed to work nor make up any time for those holiday weeks without Georgia DOT management approval.

Responsibilities
Participate in IT Projects to design and develop learning materials
Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
Maintain, coordinate, and communicate training schedules with end users and stakeholders
Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
Collect and maintain training data to support department key performance indicators
Make arrangements for external vendor provided training at Georgia DOT training centers
Conduct training courses, customer webinars, on-site customer training, and user group sessions
Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
Provide user training support with IT product launches and go-lives
Travel to Georgia DOT business locations (within the State of Georgia) to conduct training
Ability to maintain professionalism and order within the classroom to complete course objectives
Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
Training content will include:
o Georgia DOT developed in-house software and systems - Training will be provided upon hire
o COTS applications implemented by Georgia DOT
o Microsoft Office
o SharePoint
o Oracle Business Intelligence (OBIEE)
Required Qualifications
Bachelor''s degree in or Technical Communications, Engineering, MIS, IS, IT or another technical field.
6+ years advanced skills with Microsoft Office
4+ years of experience in the field of IT technical training and train-the-trainer training
4+ years of experience in developing role-based end user training materials for IT applications/systems
Strong leadership, problem-solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
Experience in course design and development
Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web-based training)
Ability and flexibility to travel frequently within the State of Georgia
Strong commitment to providing superior customer service
Excellent verbal and written communication skills
Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
Hands-on, can-do attitude
Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment of expenses but will reimburse authorized expenses
Ability to maintain a valid driver’s license
Georgia DOT will reimburse authorized travel expense lodging and meals
Georgia DOT will reimburse authorized travel use of a personal vehicle use or rental car
Must have a clean driving record
Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials
Preferred Qualifications
Experience with developing content for workforce teaching and instruction
3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePoint
Strong technical background in computers, transportation, or government

Familiarity with ITIL or REMEDY

Skills:

Adobe Acrobat
Microsoft Access
Microsoft Office Professional
Oracle Business Intelligence
Presentation skills
Team Work

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Client : Georgia Department of TRANSPORTATION