Job Description :
Hi,

Greetings from Inc!!!

Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate/salary.

Note: Send resumes to for quick submittals

Title : Avaya Dialer Administrator                

Location: Phoenix, AZ

Duration: 6+ months

Rate: DOE



Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.



Responsibilities:


Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives
Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates
Determine the extent blended techniques can be used to maximize contact and service to our students
Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level
Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation
Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment
Performs other duties as assigned or apparent




Basic Qualifications:
Experience with dialer technology and lead campaign management for an outbound contact center.
Requires an understanding of communications technology, both hardware and software, and its application to address business needs.
Experience mentoring co-workers on dialer best practices.


Additional Qualifications:
Strong verbal and written communication skills to effectively interact with internal and external customers.
Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus.



Jessy

Inc

Address: 6, Kilmer Road, Suite G, Edison- NJ 08817

Ph

Fax

Email:

URL: