Job Description :
Primary Role:
Complete accountability for the delivery of all testing and work products across programs and projects in the Testing COE
Manage and oversee service delivery of all testing activities across all Business LOB’s
Lead a team of 100 resources
Responsible for all testing people and talent in the all Business LOB’s
Responsible to achieve goals and objective that apply to the Testing COE
Duties & Responsibilities:
Delivery management & operations
o Planning and portfolio level strategy for test services
o Monitor and track testing services/work products
o Resolve problems, issues and risks
Resource Management
o Own demand in take and fulfillment
o Oversee work allocation
o Manage re-deployments
o Manage contractor procurement
Time management
o Review efforts for team members
o Report status and update
Communication/ Escalation Management
o Address escalations
o Own decision & communicate changes/ actions
o Update leaders, managers and team members
Talent management & strategy
o Ensure relevant training for team members
o Develop, grow and recognize team members
o Build required competency and capability for delivery
o Hire, retention and termination
Performance management
o Perform appraisals/ annual reviews
o Coaching and mentoring
o Provide feedback and recognition
Collaboration & Leadership
o Collaborate with various role across delivery
o Conduct operational reviews
o Provide on-going status reporting
Lead and drive changes

Client : Cloudious