Job Description :
Sr. Site Reliability Engineer
Location – Seattle, WA – Local Candidates only – in-person interview required
Duration – 6 months+

As a Sr. Site Reliability Engineer, you will be responsible for the day-to-day maintenance and administration of Internet-based enterprise systems. On an on-going basis, this position will identify root causes of operational issues in order to resolve them. As required, this position will help develop tools and scripts to facilitate that maintenance and administration.
This position will also work closely with other teams to document the enterprise infrastructure and monitoring systems. You will also be responsible for planning and execution of small to large-scale projects within the Starbucks Technology teams under the direction of the manager.
This role requires your A-Game: deep technical proficiency in both enterprise-scale systems as well as next gen cloud native applications required. So if you believe, like we do, that a cup of coffee can change a life and change our world, come check us out and help us deliver that same amazing experience to our customers around the globe.

Required Knowledge, Skills, and Abilities:
· Experience working in a high capacity, highly scalable mission-critical web serving environment
· Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail
· UNIX/LINUX and Windows and server experience, including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
· Web (IIS, Apache), .Net & Java application (Tomcat, Jboss, etc) server expertise including installation, administration, configuration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
· Experience in at least two relevant scripting or programming languages (Ruby, Perl, Python, Shell, PowerShell, etc
· Experience with Configuration Management platforms (Chef, Ansible, CFEngine, Puppet, etc
· Database Administration – setup, configuration and basic database troubleshooting skills
· Understanding of internet standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP and other protocols
· Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing
· Knowledge of storage systems (SAN, NAS, RAID Array, etc)
· Experience hardening and maintaining secure systems (Safe Harbor or PCI experience a plus!)
· Network hardware architecting experience with load balancing equipment, switches, routers, and network troubleshooting
· Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail
· Experience working with ITIL and Service Management best practices is a plus.
· Ability to build strong relationships and influence others across the organization
· Demonstrated knowledge of agile project methodologies
· 5+ years experience designing, supporting and deploying Internet-based products or services
· 4+ years operating complex, large-scale Enterprise guest-facing Applications or web sites

Core Competencies:

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.