Job Description :
Application Support Analyst Level II
Only locals.

Minimum Requirements
Bachelor''s degree in computer science or related technical discipline.
4+ years’ experience as a business analyst.
Experience with working with Remedy and Service Now
Experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
Experienced in test planning, test case development and execution.
Working knowledge of a variety of technologies and platforms, including, C#, SQl Server 2012, legacy midrange, client / server and web services.
Experience with Microsoft Project, Office and Visio.
Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
Ability to effectively interface with staff at all levels.
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
Strong critical / analytical thinking and problem-solving skills.
High energy level, adaptive and a strong team player with a good work ethic.
Job Description
Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system
Diagnose and resolve Level 2 IT issues reported by users
Plan, elicit, capture, analyze and validate business, functional and technical requirements.
Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues
Use QC and BSDs in order to investigate, document and help resolve tickets
Provide full documentation of reported technical issues (screenshots, BSD documentation, etc)
Escalate incidents to the Application Support Manager when appropriate according to established procedures
Send out email outage notifications to external and internal users
Use peripheral equipment to assist users during weekends and holidays
Provide daily reports and stats to the executive team

Mohd Usman | Technical Recruiter | Apetan Consulting LLC
Phone * 158 | Email:- |
Mailing Address: 72 Van Reipen Avenue pmb#255, Jersey City, NJ 07306 |
Corp. Office: 15 Union Avenue, office # 6, Rutherford, New Jersey 07070 |
Web link: |

Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e mails to you. We are sorry for the inconvenience.