Job Description :

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Title: Voice Engineer

Location: Bonita Springs, FL
Start Date: Immediately
Duration: -6 Months + with extensions
Interview Process: Phone and Skype

Voice Engineer
Must have demonstrated leadership experience and have been a Lead for at least 1 year
Must have Call Manager Version 11 experience
Must have CCNP
Unity, IOS voice gateways, and Telepresence is required
Previous experience working in a Call Center Environment
Implementation of secure, scalable Unified Communications solutions.
This position requires collaboration with internal technology teams and vendors to identify, research, analyze and resolve system issues and problems.
Cisco Call Manager, Unity, IOS voice gateways, and Telepresence is required
Ability to support, maintain and manage Call Centers operations in a dynamically changing environment
Ability to effectively troubleshoot Cisco IOS SIP gateways and TDM trunks
Work with Cisco TAC
Ability to establish/maintain effective work relationships with all levels of personnel both internally and externally including executives, clients, vendors, and agencies