Job Description :
Position: Sr. .Net Production Support consultant
Location: Boston, MA
Mode of interview:2 phone screens followed by a face to face interview
Job Description:
*Project Description and technology environment: *This team supports core
applications for the company. There are 10 people in the group and it is
growing. There is also a support and QA team in India. Core tech stack is
Net, XML and SQL Server. Duck Creek is core Policy app. This person will
be joining the production support and
minor enhancement team.
*Consultant s Day to day responsibilities:*
- Handle day to day production issues including critical or priority
one tickets a system is down or serious performance issues
- Handle tickets through the Fresh Service ticketing system (similar to
ServiceNow)
- Handle hot fixes as they come out from Microsoft and the other core
application providers like DuckCreek
- Work through backlog of minor application enhancements
- Develop project estimates for team
- Design, Develop, test and put in production
*Required Skills:*
- Experience working in an application production support and minor
enhancement role
- Supporting core business app that are .Net/XML/SQL Server based
- Handling and resolving priority 1 level tickets like system is down
or very poor performance
- Doing application enhancements in .Net/XML/SQL Server
- Estimations, Design, Dev, Test and Release into production
- Experience supporting insurance apps (policy) huge preference to
DuckCreek