Job Description :

This is Thiyagu from KRG Technologies. We are looking for Network service delivery lead - Dallas, TX. Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time.

Job Title : Network service delivery lead.
Location : Dallas, TX.
Duration : Fulltime.

Job Description:

CCIE is must for this position.
The role is a network service delivery lead. This person should have:

Technical abilities
The ability to build and maintain relationships
The ability to lead a team and hold team members accountable
The ability to create value above and beyond just answering trouble tickets.

Experienced with technical architecture planning, deployment, and troubleshooting on Data, Voice and Video infrastructure
Ensure system availability, according to the agreed Service Level Agreements.
Envision and deliver strategies which enhance production support value proposition.
Provide leadership and direction in goal setting, coaching, staffing and motivating a team and strategic partner IT resources, and oversee coordination, triage and resolution efforts for all IT Operational issues, as well as proactive maintenance of all IT systems.
Development of new methods of service delivery and to implement revolutionary advances in Service Operations. This includes the development of new service delivery channels (e.g. self-service portals, chat support), automation of manual processes (e.g. utilize automated monitoring tools to detect and repair problems automatically
Ensure that End User Satisfaction. Manage end user (customer) needs are being met and that their expectations are in line with approved strategy
Serve/Delegate role of Major Incident Manager (MIM) for Production Critical or Disaster relevant incidents and escalate when necessary.
Performance reporting and the data needed to generate performance metrics
Experience with network monitoring tools CA Spectrum, CA Net Flow, Cisco Prime, Cisco Prime Collaboration
Manage multiple network administration projects
Participate in internal & external audit activities
High-end experience in PBX (Nortel, Avaya) and/or Call Center systems engineering experience
Knowledge of Cisco Communication Manager, Unity, IOS voice gateways, WebEx Jabber, and Telepresence Ability to support, maintain and manage Call Centers operations in a dynamically changing

Escalation point for Data, Voice and Video infrastructure related issues.
Experienced in managing on-shore, off-shore and near shore engineering team.
Ability to establish/maintain effective work relationships with all levels of personnel both internally and externally including executives, clients, vendors, and agencies
Excellent written, verbal communication and presentation skills Support level knowledge with the use of tools, processes, and teamwork to resolve tickets and complex troubles according to specified time

frames for projects
Proven ability to maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed
Develops and maintains all systems, applications, security, and network configurations.
Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
Recommends upgrades, patches, and new applications and equipment.
Provide technical support and guidance to users
BA/BS in Computer Science or Information Systems Management, or an equivalent combination of education and/or experience
Experience working in large network environments (10,000+ nodes) with Cisco, Juniper or Aruba networking equipment
Advanced understanding of common network protocols including SNMP, RIP, IPS, EIGRP
Expert knowledge of internet, intranet and extranet systems design
Expert knowledge of replication, backup and disaster recovery design