Job Description :
Job Title: IT Service Management Administrator

Location: Houston,TX

Duration: 6 Months + Extension possible

NOTE: Need VISA copy and a copy of Passport (or) Passport Number along with a valid
Photo ID for submission of resume. US Citizens, Green Card holders and TN holders
are encouraged to apply.

Passport number or I-94 copy is mandatory for submitting H1B Consultants.

JOB DESCRIPTION:

Job Title: Consultant | IT Service Management | End Point (Desktops, Laptop, Printers,
Mobile Devices) Administration

Must Haves Skills :

* Telephone and in-person support to over 200 end users, troubleshooting, diagnosing,
resolving, and documenting hardware, software, and network related technical issues.
* Possess the ability to build, install, configure and troubleshoot a PC from the
component level.

* Experience with PC repairs and working with vendors for hardware support.
* Escalated service questions to appropriate client representatives.
* Great communication, analytical, problem-solving, and interpersonal skills
How many years of experience? 5 to 7 years

What project are they working on: Infrastructure support
Education/Certifications (Required): High school diploma

Will the candidate be client facing and/or working with business users? Client facing
What is the team size, make up, culture, soft skills, and dress code? Hours? Individual
contributors, normal work hours, excellent communication skills

Are you open to candidates from other states who can relocate to the client site?
Yes, should relocate
Interview Process (Is face to face required phone/skype