Job Description :
The primary responsibility of a Product Specialist is to develop and facilitate the end user training for Microsoft Office 2013/2016, Office 365 products, and possible PennDOT applications.

Req requires onsite in-person first round interviews only*

Client would prefer candidates local to the Harrisburg, PA Area*
This requisition requires onsite in-person first round interviews only*


The primary responsibility of a Product Specialist is to develop and facilitate the end user training for Microsoft Office 2013/2016, Office 365 products, and possible PennDOT applications. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist is responsible for collaborating with the Microsoft Cloud Support Specialist and PennDOT’s Bureau of Infrastructure and Operations (BIO) team members that deploy and support Office 365.

Role Description:

Strong communication skills; both written and spoken.
Possess knowledge of Office 365 for business premium (non-personal) use and is capable to effectively delivery training for the major components of O365:
o One Drive for Business
o SharePoint Online
o Skype for Business
o Online Archiving
o Commonwealth CA Multi-factor Authentication
o Windows 10
Possess a working knowledge and develop effective training for the major components Microsoft Office 2013 and Microsoft Office 2016
Provide initial and periodic assessments to baseline current state and develop a training strategy for future state
Design training plans that deliver large-scale transformation with results that achieve Department-wide adoption of continued use and proficiencies
Customize all training aspects to fit PennDOT’s needs
Customize and manage training plans, material creation, and rollout of training to fit PennDOT’s needs
Possess the ability to effectively develop and deliver trainings and materials via multiple methods:
o Train-the-trainer
o Web based
o Class room/Instructor led
o Videos
o FAQs
o Record and replay
Work closely with the PennDOT and contracted Microsoft Cloud Support Specialists, SCCM and MDM teams that support and deploy Office 365
Possess outstanding documentation and communication skills
Develop obtainable goals and deliver metrics that demonstrate measures of success in adoption and continued use
Develop customized training for additional PennDOT applications as needed
Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts
Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments
Identifies improvements to project training standards to achieve high quality results
Actively contributes as an expert trainer
Coordinates product usage reviews to verify that designed trainings meet quality standards and functional/technical requirements
Effectively leads product tests and trials
Identifies appropriate business examples to illustrate key concepts / features.
Anticipates, identifies, tracks, and resolves issues with current product usages and trainings
Develops contingency plans as necessary
Applies specific expertise to ensure that products meet defined customer objectives
Anticipates and resolve issues specific to the team
Determines time estimates and schedule for own work and resolve issues in a timely manner
Identifies and tracks issues, risks and action items
Analyzes the functional and technical impact of product planning decisions
Develops appropriate functional and usability trainings for products
Performs analyses on current product usages to establish training priorities
Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner
Provides effective on-site product support as needed
Provides input to training and / or documentation materials regarding latest technical and functional design changes
Documents all work for future reference
Follows quality standards
Analytical and customer service skills
Communicates accurate and useful status updates
Able to work in a team environment
Completes assigned tasks

Client : COPA