Job Description :
Senior Business Process Analyst Consultant
Towson, MD
3 Months Contract

Duties and Responsibilities:
Defines the problems or opportunities for improvement and analyzes and develops plans and
Requirements in the subject matter area for moderately-complex to complex operational areas.
Coordinates the preparation of analysis, evaluations and recommendations for proper implementation of programs and operational improvement including but not limited to: information technology, public health, education, public safety, social services, human resources, transportation, public works and environment.
Assists with training and implementation of an organization-wide Lean/Six Sigma quality education outreach program that trains and certifies county employees in Lean Six Sigma Yellow Belt and Green Belt methodology.
Utilizes data analytics to evaluate historical trending workload supply and workload performance data.
Assists with the management of improvement initiatives from a structural, functional and organizational change perspective.
Provides management consulting recommendations to senior leaders.
Communicates diplomatically with all levels in an organization from front-line staff to senior executives.
Provides coordination and facilitation for project work done in a team environment.

Mandatory Skills:
Bachelor’s degree in Business Administration, a Computer/IT related field, Human Resources Management or related field.
10 years’ work experience
5 years’ experience participating in process improvement or organizational change initiatives.
Lean/Six Sigma training and experience
Project experience executing DMAIC life cycle based improvement projects
Strong written and verbal communication skills – specifically with regard to writing executive level summaries, reports, and conducting presentations.
Strong coordination and facilitation skills
Experience conducting workload analysis
Specific experience with data analytics and data modeling
Experience with organizational change management such as:
o Stakeholder management
o Development of Organization Mission & Vision
o Development of communication plans – specifically integrating individual change initiatives into strategic mission and vision
Experience developing business case estimation and evaluation such as:
o Develop performance metrics
o Develop and evaluate measurement systems
o Understand and interpret time-value of money and Net Present Value methodologies
o Explain financial and non-financial project benefits and the inter-relation of initiatives to benefits

Desired Skills:
Master’s degree
IT Services Management experience